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Terms and Conditions

Disclaimer

Whilst The Taxi Centre makes every effort to ensure that the information contained in this website is accurate and current, we give no warranty or undertaking as to the quality, or freedom from error, of the contents of the website. The access or use by you of the contents of this website is entirely at your own risk. The Taxi Centre does not make any representation or warranty and expressly disclaims any and all such warranties and terms in respect of any products, services, information or materials. Depending upon the specification, purchasing a new vehicle may involve a time delay between ordering the vehicle and taking delivery. Images of our used car stock may have been digitally altered. This process is done to remove point of sale material from the vehicle and to add a digital backdrop.

Privacy Policy

Please see the privacy policy for details of how data is collected and used.

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Third Party Links

To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable directly or indirectly, for the (1) the privacy practices of such websites (2) the content of such websites, including (without limitation) any advertising, content products, goods, or other materials or services on or available from such websites or resources or (3) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Contains Ordnance Survey data © Crown copyright and database right 2013. Contains Royal Mail data © Royal Mail copyright and database right 2013

Terms & Conditions for Vehicle Pricing

Vehicle prices on thetaxicentre.com are available only to current taxi drivers and operators in the United Kingdom and proof of a valid licence will be required to purchase.

Terms & Conditions for Vehicle Finance

We are a credit broker and not a lender. Finance is subject to status and finance company acceptance. We can introduce you to a limited number of lenders and their finance products. We will typically receive a commission from the lender, as either a fixed fee or a fixed percentage on the amount you borrow. The commission we earn does not change by the type of finance. A guarantee may be required. The finance rate will vary dependent of customer personal circumstances for in dealership purchases.

Terms & Conditions for 14 Day Money-Back Guarantee

Applies to all used, ex-demonstrator and pre-registered cars. Customers can return the car to the dealership within 14 days from delivery/collection, if usage is under 500 miles, and receive a full refund (and cancellation of any finance arranged through us) provided that it is returned in the same condition with all keys, manuals etc. The customer will be responsible for arranging return to the dealership and for any costs of doing so.

If the V5 has not yet been received by the customer and cannot be returned with the car, a sum of £250 shall be retained from the refund until such time as the original V5 is provided, or the dealership is able to submit the registered keeper change online.

Any part-exchange vehicles will be paid at the agreed valuation unless a return of the part-exchange vehicle is agreed. Any return of the part-exchange vehicle would be without any liability for the condition of the part-exchange. Excludes commercial vehicles and motorcycles.

Terms & Conditions for Business Delivery

Business delivery on used cars is free if you live under 30 miles from The Taxi Centre dealership where the vehicle is purchased. Any subsequent delivery cost is calculated at an additional £1 per mile over and above 30 miles.

Business delivery is only available Monday - Friday and across mainland England, Wales and Scotland (subject to the delivery location being accessible). The following locations are excluded from business delivery: Northern Ireland, Ireland, Scottish Highlands, Orkney Isles, Outer and Inner Hebrides, Western Isles, Shetland Isles, Isle of Man, Isle of Wight, Scilly Isles and Channel Isles.

In order to protect against fraud (including identity theft) the following process will be followed:

  • Customers are required to provide sight of the driver's licence of the person authorised to take delivery of the vehicle prior to business delivery either (at The Taxi Centre's absolute discretion) (i) by video call with the supplying dealership; or (ii) by prior arrangement in person at a local Vertu Motors group dealership.
  • Business delivery will be to the business address on the Vehicle Order Form which must be the registered office of the company / business / trader, or another operating business premises verified by us for which satisfactory proofs of business operation have been provided (at The Taxi Centre's absolute discretion).
  • The vehicle will be driven to the business address by the supplying dealership (or its agent).
  • Delivery of the vehicle will only be to the confirmed authorised director of the company, partner of the partnership or sole trader (as applicable) and their driver's licence must be available to be re-checked on delivery.

Terms & Conditions for Reserve Online

On successful payment of the reservation fee, we will reserve your chosen vehicle (the Vehicle) for you for up to 48 hours (the Reservation Period) to enable you to speak to one of our sales advisors.  If you make a telephone or dealership appointment within the Reservation Period, we will reserve the Vehicle for you until the time of your appointment, and extend the Reservation Period until your appointment. If you have not made a telephone or dealership appointment with the selling dealership within 48 hours to discuss the Vehicle, or you do not attend an agreed appointment within 7 days, the Reservation Period will end, your reservation may be cancelled and your reservation fee will be refunded to you.

There is no obligation on you to buy the Vehicle, or on us to sell the Vehicle, as a result of payment of a reservation fee.  When we receive the reservation fee in cleared funds, we will reserve the Vehicle for you and prevent its sale to a third party for the Reservation Period.  You will receive a confirmation email when the reservation is effective.  If you do not receive a confirmation email then your reservation has not been effective so please contact us.

There may be circumstances when the Vehicle has already been sold (before your reservation fee is paid) but the website has not yet been updated.  If this occurs, your reservation will be cancelled and we will contact you to confirm this, and to see if we can locate an alternative vehicle for you. Your reservation fee would be refunded.

If you do not make arrangements with the dealership within 48 hours to discuss the Vehicle, or do not then attend an agreed appointment within 7 days of payment of the reservation fee, the Reservation Period will end, your reservation may be cancelled and your reservation fee will be refunded.

If you attend a telephone or dealership appointment to discuss the Vehicle, and decide not to proceed, the Reservation Period will end.  If you purchase the Vehicle at that appointment, your reservation fee will be retained by us as part payment towards the Vehicle, and will be treated as a deposit on the Vehicle.  If the Vehicle is not suitable, and you do not wish to purchase it, your reservation fee will be refunded to you.

We may cancel your reservation if you have reserved more than 2 vehicles at any one time or if the Vehicle is withdrawn from sale for any reason.  Your reservation fee would be refunded in either case.

Any refunds can only be paid by the same method as the original payment and to the same card and will be paid within 7 days of request or cancellation of your reservation (or you confirming that you do not wish to purchase the Vehicle).

We are not responsible for any loss or damage for failure to comply with these terms that is outside of our control or for any loss or damage that was not foreseeable, and shall have no liability for any loss of profit, business or business opportunity.

Aftersales Offer Terms and Conditions

Vehicles within manufacturer warranty at the date of service will be serviced in accordance with the relevant manufacturer's requirements. Vehicles no longer within manufacturer warranty at the date of service will be serviced in accordance with The Taxi Centre requirements.

The service offer covers the provision of labour and parts for the vehicle service but excludes:

1. the cost of spark plugs or fuel filters;

2. the replacement of any parts that wear out as a consequence of use and which would normally be expected to be replaced periodically, for example (but not limited to), brake pads and discs, wiper blades, tyres, clutch friction facings, cam belts, suspension components, DPF filters and brake fluid changes; and

3. any other work identified as part of a vehicle health check at the time of the service.

The following vehicles/vehicle ranges are excluded from the service offer:

1. Nissan - all commercial vehicles, the Nissan Navara and the Nismo, GTR and RS vehicle ranges.

2. Volkswagen - all vehicles 3 years of age or under, all vehicles with an engine size over 2.0 litres and the VW Golf R.

3. SKODA - all vehicles 3 years of age or under, the Skoda Kodiaq and all vehicles in the VRS range.

4. SEAT - all vehicles 3 years of age or under, the SEAT Terraco and all Cupra vehicles.

5. Hyundai - all vehicles 30 months of age or under, all vehicles with an engine size over 2.0 litres and all vehicles in the N range.

6. Peugeot - all vehicles 30 months of age or under.

Any service performed does not constitute a warranty of any kind and will not cover the replacement of parts which suffer a mechanical failure.

Website use

All intellectual property rights (including but not limited to copyright, trade marks, design rights and database rights, both registered and unregistered) in this website and its contents belong to Vertu Motors plc or one of its group or affiliate companies, or its licensors, or are otherwise used by Vertu Motors plc as permitted under applicable law. No usage rights of any of this website or its contents are licensed to you unless expressly stated in these Terms and Conditions.

You may view, copy and print the contents of this website for your own personal, private, non-commercial use. You agree to make use of this website and its contents only for lawful purposes. You may only establish and/or operate visible or invisible links to this website with the prior consent in writing of Vertu Motors plc.

You may not copy, reproduce, republish, adapt, modify or otherwise use any of the contents of this website for any other purpose (in particular any public, commercial purpose) without the prior consent in writing of Vertu Motors plc. You may not directly or indirectly make use of any software or system in order to extract systematically, routinely or regularly data from this website or its contents. You may not use this website or its contents for any unlawful or malicious purpose, or for the purposes of causing offence, or any defamatory or libellous activity.

Without prejudice to the generality of the paragraphs above, Vertu Motors plc prohibits the use in conjunction with the website of any automated system or software, whether operated by a third party or otherwise, to extract any data or content from this website for comparative websites or any other commercial purpose, without the prior consent in writing of Vertu Motors plc.

Vertu Motors plc reserves the right to monitor your usage of this website and to suspend access to or use of this website if your use contravenes these Terms and Conditions and Vertu Motors plc also reserves the right to take such action as it considers necessary in relation to any unauthorised use of this website.

Telephone Calls

In our continual effort to improve our levels of customer service, please be aware that calls may be monitored and recorded for training and quality purposes.

Competition Terms and Conditions

Competitions are open to anyone aged 18 or over. No alternative prize will be offered. Should you win, we will notify you directly. Specific terms and conditions will apply to each competition.

The Taxi Centre Facebook Mileage Competition | Terms and Conditions

This competition is provided by Grantham Motor Company Limited, a company registered in England and Wales with company number 04722957 whose registered office is at Vertu House, Fifth Avenue Business Park, Team Valley, Gateshead, NE11 0XA trading as The Taxi Centre (The Taxi Centre). Participants agree to these terms and conditions (Terms and Conditions) and any information or guidance published by The Taxi Centre form part of these Terms and Conditions.

1) PRIZE: ONE winner will receive a £100 Greggs e-Gift Card (the Prize) each calendar month that the competition is running. There is no cash alternative, and the Prize cannot be exchanged for any other prize. See full terms and conditions for Greggs Gift Cards & eGift Cards at https://greggsforbusiness.co.uk/terms-conditions

2) ELIGIBILITY: This competition is open to any person resident in the UK who is over the age of 18, and who works in the UK Private Hire or Taxi industry (not limited to a specific job title but will be assessed by The Taxi Centre in its absolute discretion) and is a registered member of https://www.facebook.com (Facebook).  Employees of The Taxi Centre or its affiliates, subsidiaries, advertising or promotion agencies are not eligible, nor are members of these employees' families (defined as parents, children, siblings, spouse and life partners).

3) TIMING: This competition runs from 00:01am on the first day of the month until 23:59 on the last day of the month for each month that the competition is running as specified in the competition post at https://www.facebook.com/thetaxicentre (the Promotion Period(s)).

4) ENTRY: To be entered into the competition, entrants must during the applicable Promotion Period:

  • Like the post;
  • Tag a friend on the post; and
  • Comment your guess as to how many miles The Taxi Centre's Sales Manager has travelled in his demo car in the month of the Promotion Period (in miles).

Each person may only enter once and must only enter on their own behalf. Entries will be ineligible if they are incomplete; are found to be part of an attempt to use multiple accounts to enter; violate the rights of any other person or entity; are received outside of the Promotion Period; are reported to violate the terms governing use of Facebook. No purchase is necessary to enter the competition.

Entry constitutes full and unconditional acceptance of these Terms and Conditions which may be updated from time to time. The Taxi Centre is not responsible for any failure or inability to enter. The Taxi Centre reserves the right to disqualify any entrant who it considers (at its absolute discretion) has violated these Terms and Conditions.

5) WINNER SELECTION: The winner of the Prize will be the entrant who guesses the closest mileage to that travelled by our Sales Manager and has met all other entry requirements. In the event of a draw between multiple entrants the winner will be selected by The Taxi Centre (at its absolute discretion).

6) USE OF YOUR ENTRY: The winner of the Prize consents to his/her full name being made publicly available and posted on social media including Facebook as the winner. They also consent to permit or take part in any additional publicity which may be reasonably requested by The Taxi Centre. Any other personal data you provide when you enter may be used for future marketing activities by The Taxi Centre if you indicate your consent to such activity. Otherwise, this personal data will be used by The Taxi Centre and agents acting on their behalf only for the operation of this competition.

7) NOTIFICATION OF WINNERS: The winner will be contacted by The Taxi Centre or agents acting on its behalf via Facebook to claim their Prize. If a potential winner has not confirmed receipt of the notification within thirty-two (32) hours of the first attempt, another winner may be selected to replace them, and the potential winner will cease to be entitled to the Prize. The winner may be asked to provide documentation proving their eligibility before they are entitled to receive the Prize.

8) OTHER: No correspondence will be entered into regarding either this competition or these Terms and Conditions. In the unlikely event of a dispute, The Taxi Centre's decision shall be final. The Taxi Centre reserves the right to amend, modify, cancel or withdraw this competition at any time without notice before the Prize is claimed and the winner confirmed. Participants in this competition agree that Vertu Motors plc and its subsidiaries or group companies will have no liability whatsoever for any injuries, costs, damage, disappointment or losses of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of a Prize, or from participation in this competition. Nothing in this clause shall limit Vertu Motors plc's or its subsidiaries' or group companies' liability in respect of death or personal injury arising out of its own negligence or liability arising out of Vertu Motors plc's fraud. This competition is in no way sponsored, endorsed or administered by, or associated with, Facebook or Greggs plc.

9) SPIRIT OF THE COMPETITION:If an entrant attempts to compromise the integrity or the legitimate operation of this promotion by hacking or by cheating or committing fraud in ANY way, we may seek damages from that entrant to the fullest extent permitted by law. Further, we will disqualify that entrant's entry to this competition and may ban the entrant from participating in any of our future competitions, so please enter fairly.

10) LAW AND JURISDICTION:This prize draw and these terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The winner irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms and conditions or its subject matter or formation (including non-contractual disputes or claims).

Terms & Conditions for LEVC Roadshow Event Offers

LEVC Roadshow Events | Free £500 Fuel Card | 12 & 13 September 2023

If you are attending the LEVC Glasgow Roadshow on 12 September 2023 or LEVC Edinburgh Roadshow on 13 September 2023 and satisfy the eligibility criteria (outlined below), you will be entitled to a free pre-paid Fuel Card worth £500.

Details of the use and fuel card supplier terms and conditions will be provided when the reward is awarded and our representatives at the Roadshow Event are available to answer any questions. There is no cash alternative, and the Offer cannot be exchanged for cash or any other offer.

This offer is provided by Grantham Motor Company Limited, a company registered in England and Wales with company number 04722957 whose registered office is at Vertu House, Fifth Avenue Business Park, Team Valley, Gateshead, NE11 0XA trading as The Taxi Centre (The Taxi Centre). Participants agree to these terms and conditions (Terms and Conditions) and any information or guidance published by The Taxi Centre form part of these Terms and Conditions.

Eligibility

The Free £500 Fuel Card - Roadshow Event Offer is available:

  • to licenced taxi drivers and operators in the United Kingdom;
  • to in person attendees of the LEVC Glasgow Roadshow on 12 September or LEVC Edinburgh Roadshow on 13 September 2023 who register their interest with The Taxi Centre sales team;
  • who place an order for a new LEVC TX within 7 days of the event attended; and
  • take delivery of the ordered new LEVC TX before 18:00 GMT on 1 March 2024.

Other Terms

The free pre-paid Fuel Card worth £500 will be awarded within fourteen (14) calendar days from the date of delivery of the new LEVC TX to the customer.

If the order for new LEVC TX is cancelled, Participants will not be eligible to receive the £500 Fuel Card. If the new LEVC TX is returned within 14 calendar days of the date of delivery, the Participant will not be eligible to receive the £500 Fuel Card and where the new LEVC TX is returned at any time after the £500 Fuel Card has been awarded the £500 will be reclaimed from any refund in respect of the new LEVC TX.

The Taxi Centre reserves the right to amend, modify, cancel or withdraw this promotion at any time and for any reason, without notice.

This promotion and these Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The Participant irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

LEVC Glasgow Roadshow | Free Taxi Health Check | 12 September 2023

If you are attending the LEVC Glasgow Roadshow on 12 September 2023 (Event) you will be entitled to a free Taxi Health Check on your new or currently owned taxi in line with our standard Taxi Centre Taxi Health Check to be carried out at Macklin Motors.

The Taxi Centre's Aftersales representatives will confirm the details of the Taxi Health Check service that will be provided and arrange your appointment directly at the Event. There is no cash alternative, and the Offer cannot be exchanged for cash or any other offer.

This offer is provided by Grantham Motor Company Limited, a company registered in England and Wales with company number 04722957 whose registered office is at Vertu House, Fifth Avenue Business Park, Team Valley, Gateshead, NE11 0XA trading as The Taxi Centre (The Taxi Centre). Participants agree to these terms and conditions (Terms and Conditions) and any information or guidance published by The Taxi Centre form part of these Terms and Conditions.

Where and when you can have the Taxi Health Check carried out

You can have your Taxi Health Check carried out at Macklin Motors, Nissan Glasgow Central, 144 Port Dundas Road, Glasgow G4 0HZ which is operated by the Vertu Motors plc group, of which The Taxi Centre forms part. Full details of the dealership can be found at Macklinmotors.co.uk. The Taxi Health Check cannot be completed by any other dealership. Your Taxi Health Check appoint must be (1) booked at the Event; and (2) within 12 months of the date of the Event, and will be subject to availability.

Items that are not covered by your Taxi Health Check

The offer covers the provision of labour for the Taxi Health Check. The Taxi Health Check is an inspection only and does not cover the cost of any service items including fluids, filters, spark plugs or the replacement of parts that wear out because of use and would normally be expected to be replaced periodically, for example (but not limited to), brake pads and discs, wiper blades, tyres, clutch friction facings, cam belts, suspension components, DPF filters, and brake fluid changes. It does not cover any work identified or recommended as part of the Taxi Health Check.

The Taxi Health Check is not a Warranty of any kind and will not cover the replacement of parts which suffer a mechanical failure.

Your Taxi Health Check is not transferable to a new owner should you sell the taxi, nor can it be transferred to another vehicle you may purchase from The Taxi Centre.

Eligibility

The Free Taxi Health Check - Aftersales Event Offer is available:

  • for a new or currently owned licenced taxi;
  • to in person attendees of the LEVC Glasgow Roadshow on 12 September 2023; and
  • on one licenced taxi (multiple Taxi Health Checks will not be carried out on the same licenced taxi with this offer regardless of the number of eligible attendees).

The Group reserves the right to amend, modify, cancel or withdraw this promotion at any time and for any reason, without notice.

This promotion and these Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The Participant irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

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