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Frequently Asked Questions

How do I go about booking a test drive?

To book a test drive with us either enter your post code in the ‘Find a Dealership’ box at the top left of this page or call 0330 017 3038 where one of our Sales Advisors will help you find a suitable dealership for your test drive.

How do I find my nearest dealer?

To find your nearest dealership, enter your post code in the ‘Find a Dealership’ box at the top left of this page. This will give you a list of all the dealerships local to your post code.

Can I part exchange my car?

When looking for a new car, we will accept your current vehicle as a trade in or part exchange, giving you the latest and best valuation on the vehicle in question.

Can you tell me more about environmentally friendly cars?

Purchasing a greener car has a number of different benefits from cheaper road tax, lower emissions and increased fuel economy. Click here for more information and to view our current offers.

Service Plan FAQs

What does the Plan cover?

Your plan will cover Service, parts, labour and VAT. You can also cover the cost of your MOT.

Is the plan discounted?

Yes we have set the plan discounted on today’s prices and there is the advantage of inflation free over the term of your plan.

What courtesy services?

All courtesy service applies as normal.

When is the first payment?

The first payment will be taken 30 days from registration.

Will the payment be increased?

No your payments will be fixed for the term of your plan.

Can I pay up front?

Yes you can pay upfront by card and receive an extra £20 discount.

Can I change my car?

We can transfer any remaining funds onto your new vehicle.

Can I cancel my plan?

Yes you can cancel your plan at any time. Remember this is not a contract it is a service.

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All trading companies are subsidiaries of Vertu Motors plc. Company registration number: 05984855. VAT registration: 902737238
Registered office for all group companies: Vertu Motors plc, Vertu House, Fifth Avenue Business Park, Team Valley, Gateshead, Tyne and Wear, NE11 0XA